Could you help me to understand this problem?
The customer Environment:
FQDN：message.***.***.co.jp
– ***.***.co.jp (Additional IIS virtual site)
WindowsServer2008(32bit) + IIS7.0 + WebAgent V6(Connect to V 12.7 Policy Server in compatibility mode)
server production: message.***.***.co.jp_20150225-1
server wait : message.***.***.co.jp_20150225-2 ←the problem happen
WebAgent.log
—————————————————-
[756/1768][Fri Nov 02 2018 13:40:01][CSmAdminManager.cpp:406][ERROR] ADMIN: Bad or missing encryption context.
[756/1768][Fri Nov 02 2018 13:40:01][CSmHighLevelAgent.cpp:270][ERROR] HLA: Component reported fatal error: ‘Administration Manager’.
[756/1768][Fri Nov 02 2018 13:40:01][CSmAdminManager.cpp:406][ERROR] ADMIN: Bad or missing encryption context.
[756/1768][Fri Nov 02 2018 13:40:01][CSmHighLevelAgent.cpp:270][ERROR] HLA: Component reported fatal error: ‘Administration Manager’.
(省略)
[3212/1464][Tue Nov 06 2018 04:40:01][CSmAdminManager.cpp:406][ERROR] ADMIN: Bad or missing encryption context.
[3212/1464][Tue Nov 06 2018 04:40:01][CSmHighLevelAgent.cpp:270][ERROR] HLA: Component reported fatal error: ‘Administration Manager’.
[3212/1464][Tue Nov 06 2018 04:40:01][CSmAdminManager.cpp:406][ERROR] ADMIN: Bad or missing encryption context.
[3212/1464][Tue Nov 06 2018 04:40:01][CSmHighLevelAgent.cpp:270][ERROR] HLA: Component reported fatal error: ‘Administration Manager’.
(省略)
[2124/804][Wed Nov 07 2018 09:40:00][CSmAdminManager.cpp:406][ERROR] ADMIN: Bad or missing encryption context.
[2124/804][Wed Nov 07 2018 09:40:00][CSmHighLevelAgent.cpp:270][ERROR] HLA: Component reported fatal error: ‘Administration Manager’.
[2124/804][Wed Nov 07 2018 09:40:00][CSmAdminManager.cpp:406][ERROR] ADMIN: Bad or missing encryption context.
[2124/804][Wed Nov 07 2018 09:40:00][CSmHighLevelAgent.cpp:270][ERROR] HLA: Component reported fatal error: ‘Administration Manager’.
—————————————————————————
Information that executed smkeyexport
objectclass: KeyManagement
Oid: 1a-fa347804-9d33-11d3-8025-006008aaae5b
IsEnabled: false
ChangeFrequency: 0
ChangeValue: 0
NewKeyTime: 1069239758
OldKeyTime: 1069240104
FireHour: 0
PersistentKey: ﾐwｽﾗ&？？ ｲ ‘CｰySﾜeｩﾛ ← ★ garbled part
objectclass: AgentKey
Oid: 1b-3e572b34-a2df-0001-0000-137900001379
KeyMarker: 4
Key: HvCsdkOUWs3NZXmHIPtGUpCDJn5rZ4i9
objectclass: AgentKey
Oid: 1b-3e572b34-a2dc-0001-0000-137900001379
KeyMarker: 1
Key: HvCsdkOUWs3NZXmHIPtGUpCDJn5rZ4i9
objectclass: AgentKey
Oid: 1b-3e572b34-a2dd-0001-0000-137900001379
KeyMarker: 2
Key: HvCsdkOUWs3NZXmHIPtGUpCDJn5rZ4i9
objectclass: AgentKey
Oid: 1b-3e572b34-a2de-0001-0000-137900001379
KeyMarker: 3
Key: HvCsdkOUWs3NZXmHIPtGUpCDJn5rZ4i9
1.PersistentKey garbled into WebAgent.log.Does the above error occur?
2.How to solve the problem about garbled characters. Only the way is to update version to 12.7.01 or latest?
Thanks!!!
Source: New feed
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