We have a 12.52.0108 web agent running on Windows 2016 (proven successful with other applications) and the agent will install and proceed through the registration process but will not general startup log files which is indicative of the agent not starting. I do see in the WAM UI that there is an attempt for the agent to communicate to the policy server since there is a trusted host entry. The issue is that nothing will come up in the agent instances section and the logs don’t populate.
We have check write permissions for the folder and start permissions for the agent on the server as well and those are both configured correctly. HCO and ACO settings are correct as well since they are taken by the registration wizard. I am at a loss for things to check and unfortunately do not have access to the application server. Is there anything out there like this that someone has delt with or might be able to suggest checking. My thoughts have been that this is networking related but a ping can be made as well as a tracert. Windows defender and firewall have been confirmed to be set to off as well.
Source: New feed
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